SHIPPING POLICY

We carefully package and ship every order from our studio in Orlando, Florida. Shipping options and rates are calculated at checkout based on your order, package size, destination, and available carrier services.

Please keep in mind that production time and shipping transit time are separate. Many of our products are made or personalized to order and require production time before they are ready to ship. Please refer to the production times listed on the product page or our Shipping + Returns page for additional information.

DOMESTIC SHIPPING

We ship domestic orders using carriers such as USPS and UPS. Available shipping methods and rates will be displayed at checkout based on your order and destination.

Carrier delivery dates and transit times are estimates unless the selected carrier service specifically provides a guaranteed delivery commitment. Once a package has been accepted by the carrier, transit delays caused by weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside of our control may occur.

Selecting an expedited shipping method does not shorten the production time required to make or personalize your order. Expedited shipping applies only to carrier transit time after your order has been completed and shipped.

SHIPPING + TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan and update tracking after your shipping confirmation is received.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error before your order ships, contact us as soon as possible. We will make every effort to update the address, but changes cannot be guaranteed once an order has entered the shipping process.

RETURNED + UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue outside of our control, additional shipping charges will apply before the order can be reshipped.

Orders marked Return to Sender, Refused by Recipient, or returned without prior authorization may be subject to a 25% restocking fee where applicable. Personalized and custom items remain non-returnable.

DELAYED OR LOST PACKAGES

If your tracking appears delayed or has stopped updating, we recommend contacting the shipping carrier or your local post office first, as they may be able to provide additional information about the package.

If the carrier determines that your package has been lost in transit, please contact us with your order number so we can assist with the appropriate next steps.

Carrier investigations and claims may require additional time before a shipment can officially be considered lost.

PACKAGES MARKED DELIVERED

If tracking shows that your package has been Delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier or your local post office.

Carrier tracking and delivery scans are used to determine delivery status.

We cannot be responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order. Please make sure your order is being delivered to a safe and secure location.

DAMAGED PACKAGES

Please inspect your order as soon as it arrives.

If your order was damaged during shipping, contact us within 24 hours of delivery. Please include your order number along with clear photographs of:

• The damaged item
• The shipping box or mailer
• The interior packaging
• Any visible damage to the exterior of the package

Please retain the damaged item and all original packaging while we review the issue, as this information may be required for a carrier claim.

INTERNATIONAL SHIPPING + CUSTOMS

We offer international shipping to select countries. Available shipping methods and rates are calculated and displayed at checkout based on the destination.

International delivery times vary depending on destination, carrier service, customs processing, and other factors outside of our control.

Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the purchase price or shipping charges collected by us and cannot be estimated in advance.

We recommend becoming familiar with your country's import and customs requirements before placing an order.

Returns will not be accepted solely because of customs duties, taxes, or import fees. We cannot mark merchandise as a “gift” or intentionally misrepresent the value or contents of a shipment on customs documentation.

FREIGHT FORWARDERS

If you choose to have your order delivered to a freight-forwarding service, our responsibility for the shipment ends once tracking confirms successful delivery to the freight-forwarding address provided with your order.

We cannot be responsible for loss, damage, delays, or other issues occurring after the package has been accepted by a third-party freight forwarder.

We strongly recommend purchasing any additional insurance offered by your freight-forwarding provider.

QUESTIONS ABOUT YOUR SHIPMENT?

If you have questions about your order or need assistance with a shipment, please contact us at:

Ever Faithful Co.
hello@everfaithfulco.com

Please include your order number when contacting us so we can assist you as quickly as possible.