SHOP POLICIES
FREQUENTLY ASKED QUESTIONS
Don’t see what you’re looking for? We’re happy to help. Contact us and we’ll get back to you as soon as possible.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Because many of our products are made or personalized to order, processing times vary by product type:
- Hats, Apparel & Drinkware: Ships within 2–4 business days.
- Personalized + Engraved Gifts & Cake Toppers: Ships within 3–5 business days.
- Custom Acrylic Signs: Ships within 2–3 weeks from the order date.
Production times are separate from shipping carrier transit times. Once your order ships, delivery time will depend on the shipping method and destination.
Please see our Shipping + Returns page for complete processing and shipping information.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
Once your order ships, a shipping confirmation email containing your tracking information will be sent to the email address provided at checkout.
If you don’t see your shipping confirmation, please check your spam or junk folder. Customers with an account may also view their order information by signing in.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT’S PLACED?
Because many of our items are made or personalized to order, orders may enter production shortly after they are placed. Once production has begun, changes or cancellations cannot be made.
If you notice an error after ordering, please contact us as soon as possible and we’ll let you know if we’re still able to make the requested change.
WHAT SHOULD I DO IF I MADE A MISTAKE IN MY PERSONALIZATION?
Please double-check all names, dates, spelling, capitalization, and other personalization before submitting your order. Personalized items are created using the information provided with your order.
If you notice an error after ordering, contact us immediately. If production has already begun, we may not be able to make changes.
WILL I RECEIVE A PROOF BEFORE MY PERSONALIZED ITEM IS MADE?
Design proofs are available upon request and include one complimentary revision. Proofs are not automatically provided unless stated in the product listing or requested by the customer.
Additional revisions may be subject to a design fee.
CAN I REQUEST A CUSTOM DESIGN OR LOGO?
Yes! We accept select custom design and logo requests for business signage, engraved items, drinkware, hats, personalized gifts, and other products.
Please contact us before ordering so we can review your request, confirm what’s possible, and provide any applicable pricing.
CAN I REQUEST A CUSTOM SIZE FOR MY SIGN?
Possibly! If you need a size that isn’t currently listed, please contact us before placing your order with the dimensions you’re looking for.
We’ll let you know whether we’re able to accommodate your request and provide any applicable pricing.
DO YOU OFFER BULK OR BUSINESS ORDERS?
Yes! We welcome bulk and custom orders for businesses, organizations, weddings, events, corporate gifts, and other special occasions.
Contact us with the product you’re interested in, approximate quantity, customization needs, and desired delivery date, and we’ll be happy to discuss your project.
WILL MY ITEM LOOK EXACTLY LIKE THE PRODUCT PHOTO?
Because many of our products are personalized or made using materials with natural variations, slight differences in color, grain, engraving, placement, or overall appearance may occur.
Computer and mobile screens can also display colors differently. These subtle variations are normal and make each finished piece unique.
WHY DOES MY ENGRAVING LOOK DIFFERENT FROM THE PRODUCT PHOTO?
Engraving results can vary slightly depending on the material, finish, lighting, and personalization selected. Product photos are intended to show the general appearance of the finished design.
Because each piece is individually engraved, subtle variations in engraving tone or appearance are normal.
HOW SHOULD I CARE FOR MY ENGRAVED JEWELRY?
To keep your jewelry looking its best, avoid prolonged exposure to water, perfumes, lotions, household chemicals, and other harsh substances.
When you’re not wearing your jewelry, store it in a clean, dry place and gently wipe it with a soft cloth as needed.
CAN I SEND MY ORDER DIRECTLY TO SOMEONE AS A GIFT?
Absolutely! Simply enter the recipient’s shipping address during checkout and we’ll ship the order directly to them.
Pricing information is not included inside the package, making it easy to send your purchase directly as a gift.
WHAT HAPPENS IF I ENTER THE WRONG SHIPPING ADDRESS?
Please contact us immediately if you notice an error in your shipping address. If your order has not yet shipped, we may be able to update it.
Once an order has shipped, we cannot guarantee that the address can be changed. If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges will apply to have the order reshipped.
WHAT IF MY ORDER GETS LOST IN THE MAIL OR ARRIVES DAMAGED?
If your tracking appears delayed or your package may be lost, please first check your tracking information and contact the shipping carrier for additional details. If you’re still unable to locate your package, contact us with your order number and we’ll assist you.
If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos of the damaged item and all original packaging.
Please do not remove damaged items from their packaging before taking photos, as this information may be required when submitting a shipping claim.
Please see our Shipping + Returns page for complete details.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Personalized and custom items are final sale and cannot be returned or exchanged.
Eligible non-personalized apparel and headwear may be returned or exchanged according to the timeframes and conditions outlined in our Shipping + Returns policy.
DO YOU SHIP WORLDWIDE?
We currently ship to select international destinations. Available shipping destinations and rates will be shown during checkout.
International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
Please see our Shipping + Returns page for additional international shipping information.
CAN I PICK UP MY ORDER IN PERSON?
At this time, we do not offer local pickup. All orders are placed online and shipped directly to the address provided at checkout.
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No. You may complete your purchase without creating an account.
Creating an account can make it easier to access your order history and information for future purchases, but it is not required to shop with us.
WHY WASN’T MY DISCOUNT CODE APPLIED TO MY ORDER?
Discount and promotional codes must be entered during checkout before your order is submitted.
Please verify that your discount has been successfully applied before completing your purchase. Once an order has been placed, we are unable to retroactively apply promotional or discount codes.
Discounts may not apply to custom logos, custom design work, or certain excluded products or services.
ARE YOUR MEASUREMENTS IN INCHES OR CENTIMETERS?
Unless otherwise stated in the product description, our measurements are provided in inches.
CAN I COPY OR USE IMAGES FROM YOUR WEBSITE OR SOCIAL MEDIA?
Images, product photography, graphics, designs, and other visual content appearing on our website or social media may not be copied, reproduced, published, distributed, or used for commercial or personal purposes without our prior written permission.
If you’re interested in using one of our images, please contact us first for permission.
IS MY PERSONAL INFORMATION SECURE?
We take the privacy and security of your personal information seriously. Our online store and checkout use secure technology designed to protect your information during transactions.
Information provided when placing an order is used as necessary to process your purchase, provide customer service, and fulfill and ship your order.
For additional information about how your data is collected and used, please refer to our Privacy Policy.