Refund policy

RETURN + REFUND POLICY

Because many of our products are made to order or personalized specifically for you, return and cancellation eligibility varies by product type. Please review the information below before placing your order.

PERSONALIZED + CUSTOM ITEMS

All sales on personalized and custom items are final.

Personalized and custom merchandise cannot be returned or exchanged unless the item arrives damaged or there is an error on our part.

Once an order has entered production, it cannot be changed or canceled. If you need to request a change or cancellation, please contact us as soon as possible. Requests will be reviewed on a case-by-case basis and are not guaranteed.

Any personalization or design changes entered in the Order Notes box at checkout that have not been approved by us prior to ordering may not be fulfilled.

Design proofs are available upon request and include one complimentary revision. Additional revisions may be subject to a $5 design fee per proof.

APPAREL + HEADWEAR

We understand that sizing and fit can vary, so we gladly accept eligible exchanges on non-personalized apparel and headwear when you contact us within 3 business days of delivery.

Items must be unworn, unwashed, unused, and in their original condition with any original tags attached.

Personalized or custom apparel and headwear cannot be returned or exchanged.

Please contact us before sending any merchandise back. Items returned without prior authorization may not be accepted.

Unless the item arrived damaged or we made an error with your order, original shipping charges and return shipping costs are non-refundable.

ORDER CHANGES + CANCELLATIONS

Because we begin preparing made-to-order products shortly after an order is placed, we cannot guarantee that an order can be changed or canceled.

Once production has begun, orders cannot be changed or canceled.

Cancellation requests received before production begins will be reviewed on a case-by-case basis. Any applicable design work or non-refundable payment processing costs may be deducted from the refund where permitted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you received an incorrect item, please contact us within 24 hours of delivery so we can evaluate the issue and make it right.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the shipping box and packaging if the item was damaged during transit

If an item arrives damaged, please keep the item and all original packaging while we review the claim. The shipping carrier may require photographs or additional information to process a damage claim.

Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

REFUNDS

When a refund is approved, it will be issued to the original payment method whenever applicable.

Please allow 3–5 business days for your bank or credit card company to process and post the refund after it has been issued.

Shipping charges are non-refundable unless the return or refund is the result of an error on our part.

QUESTIONS?

If you have questions about whether an item is eligible for a return, exchange, cancellation, or replacement, please contact us before returning the item.

We’re happy to help and want to make sure the process is as straightforward as possible.