SHIPPING + PROCESSING
Every order is carefully prepared and shipped from our studio in Orlando, Florida. Many of our products are made or personalized to order, so please keep in mind that production time and shipping transit times are separate.
PRODUCTION TIMES
Production times begin after your order has been successfully submitted and all required personalization, artwork, or other information has been received.
- Hats, Apparel + Drinkware: Ships within 2–4 business days
- Personalized + Engraved Gifts, including Cake Toppers: Ships within 3–5 business days
- Custom Acrylic Signs: Ships approximately 1 to 2 weeks from the order date
Production times do not include shipping carrier transit time.
Processing times may occasionally be extended during holidays, high-volume sales periods, or other unusually busy periods. Any important holiday ordering deadlines or significant processing delays will be communicated when applicable.
DOMESTIC SHIPPING
We ship domestic orders using carriers such as USPS and UPS. Available shipping methods and rates are calculated and displayed at checkout based on your order, package size, destination, and available carrier services.
Carrier delivery dates and transit times are estimates unless the selected carrier service specifically provides a guaranteed delivery commitment. Delays caused by weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside of our control may occur after a package has been accepted by the carrier.
Selecting an expedited shipping method does not shorten production time. Expedited shipping applies only to carrier transit time after your order has been completed and shipped.
SHIPPING + TRACKING
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for the carrier to scan and update tracking after receiving your shipping confirmation.
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an address error before your order ships, please contact us as soon as possible. We will make every effort to update it, but changes cannot be guaranteed once an order has entered the shipping process.
RETURNED + UNDELIVERABLE PACKAGES
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue outside of our control, additional shipping charges will apply before the order can be reshipped.
Orders marked Return to Sender, Refused by Recipient, or returned without prior authorization may be subject to a 25% restocking fee where applicable. Personalized and custom items remain non-returnable.
DELAYED OR LOST PACKAGES
If tracking appears delayed or has stopped updating, we recommend contacting the shipping carrier or your local post office first, as they may be able to provide additional information.
If the carrier determines that your package has been lost in transit, please contact us with your order number so we can assist with the appropriate next steps.
Carrier investigations and claims may require additional time before a shipment can officially be considered lost.
PACKAGES MARKED DELIVERED
If tracking shows Delivered but you cannot locate your package, please check around the delivery location, with household members or neighbors, and contact the carrier or your local post office.
Carrier GPS tracking and delivery scans are used to determine delivery status.
We cannot be responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order. Please make sure your order is being delivered to a safe and secure location.
DAMAGED PACKAGES
If your package appears to have been damaged during shipping, please contact us within 24 hours of delivery.
Please keep the item and all original packaging, including the shipping box or mailer and interior packaging, while we review the issue. Photographs may be required to assist with a carrier claim.
For damaged, defective, or incorrect merchandise, please refer to our Returns + Refunds Policy.
INTERNATIONAL SHIPPING + CUSTOMS
We offer international shipping to select countries. Available shipping methods and rates are calculated and displayed at checkout based on the destination.
International delivery times vary depending on destination, carrier service, customs processing, and other factors outside of our control.
Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the purchase price or shipping charges collected by us and cannot be estimated in advance.
Returns will not be accepted solely because of customs duties, taxes, or import fees. We cannot mark merchandise as a “gift” or intentionally misrepresent the value or contents of a shipment on customs documentation.
FREIGHT FORWARDERS
If you choose to have your order delivered to a freight-forwarding service, our responsibility for the shipment ends once tracking confirms successful delivery to the freight-forwarding address provided with your order.
We cannot be responsible for loss, damage, delays, or other issues occurring after the package has been accepted by a third-party freight forwarder.
We strongly recommend purchasing any additional insurance offered by your freight-forwarding provider.
QUESTIONS ABOUT YOUR SHIPMENT?
If you have questions about production, shipping, or tracking, please contact us at hello@everfaithfulco.com and include your order number so we can assist you as quickly as possible.